Home | Testimonials | Shipping Plolicy | FAQ's | Contact Us

 

You're welcome to read all the technical big kid words below, but the jest of it is that we've done everything possible to make sure that you have a good experience ordering from Personalized Productions.  We want you and the children in your life to be very happy with our Personalized gifts and our Customer Service.

Most importantly, we NEVER EVER share your information with anyone. We hope that you will order from us again and refer friends and family to us. The only way that you'll do that is if you trust us completely ....... and you can! 

FAQ's

What is your replacement policy for incorrect or damaged items? –

If you have purchased an item that is damaged in some way or incorrect for any reason, we will send you a replacement as long as you notify us within 48 hours of receiving the item. There will not be any changes or substitutions made on the order unless being corrected. We will need to ship it to the same address as well.
There will be no additional cost to you. Please contact us via email or phone right away so we can get your product re-made. All replacement products will be shipped out via first class mail.

Do you have a catalog?

Currently we do not print a catalog. Our products update very often so it would be impossible to keep up with all the changes.
When you have a website to view the products, it helps because of the live samples of music, DVDs and sports broadcasts

How is it that the music sounds so great but that we can't get any name done for all of the music collections? 

The process of adding names involves getting the studio singers together to sing each song for each of the names we want to add. Unlike other companies, the names are not dubbed in, they are sung completely for each child. Then the recordings have to be digitally mastered and converted to a file that can be used by our computers. The names are then integrated into our delivery system software so when someone orders that name, we can then produce it onto a CD very quickly. Unfortunately, since this is such a lengthy process, there are only certain collections of music we can do custom names. On the other collections, the names we currently have are the only ones available.

Do other products ship at the same time as the music CDs? 

Some of our products ship alone and do not ship with the Personalized Music CDs.  These products are identified on the items description page.  These products require longer to produce and ship than other items we sell.  We will ship each item as soon as is possible.  Some of these items may have their own shipping and handling costs associated with them and those costs are disclosed on that items page.