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Orders placed for shipment within the United States are shipped via United States Postal Service (USPS). Priority and Express shipping are available for most products at an additional cost within the Continental United States. Orders placed for shipment to locations outside the US will be shipped based on the method selected during checkout. Exact shipping rates are calculated during checkout and are based on the weight of your order and the method you choose for shipping. Currently Personalized Productions ships to United States, Canada, US Military Addresses and the United Kingdom. Other international residents need to call or e-mail for shipping rates and costs.

Some products are shipped separately. Product which are shipped by themselves have their specific shipping options selectable when you are adding the item to the cart. The cost and timeframe of those shipping options are shown also prior to adding the item to your cart. Some products have only one shipping option available. These items can not be shipped any other method than what is provided for on the items page. Items with shipping costs defined on that items description page are not included in the weight of the other items in your shopping cart and will have no further shipping costs during the checkout process.

All orders will be shipped to the Ship To Address on the order. Please verify the Ship To Address is correct before completing your order. If you've made a mistake on your order, and realize it after you've completed your order, send us an email with the word "Attention" in the subject line immediately so it can be corrected before it is shipped. If an order is lost or damaged we will only re-ship your order to the Ship To Address on your original order.

We can not ship to multiple Ship To Addresses in one order. If you would like your products sent to multiple addresses, you must enter separate orders for each Ship To Address.

Most orders are shipped within 48 hours (two business days) of when your order is placed. Orders placed by 9:00 am Central on a business day are usually packaged and shipped the same day. Personalized Productions cannot guarantee when your package will arrive at your door. Delivery times are dependent on the US Postal System and/or your countries postal system so please be patient.

Once an order is shipped it will take approximately 4 to 10 business days to arrive via First Class or Media Mail. Our experience is that your order should arrive within 3 to 5 business days depending on where in the country you live. Saturday and Sunday are not considered business days. During the Holiday Season shipping times may be increased significantly, sometimes even double or triple. Shipping times are based on the United States Postal Service and are not guaranteed by Personalized Productions. Once we ship your order we can not control how fast the US Postal Service gets the package to you.

Priority Mail is available at an additional cost. We've found Priority Mail seems to improve the shipping time over First Class and Media Mail. The USPS says Priority Mail should be received in 3 to 6 business days. However, the USPS does not guarantee that. During the Holiday Season shipping times may be increased significantly, sometimes double. Shipping times are based on the United States Postal Service and are not guaranteed by Personalized Productions. Once we ship your order we cannot control how fast the US Postal Service gets the package to you.

If you're in a hurry to receive your order you should select the Express Mail shipping method. It is also available at an additional cost. By using Express Mail most orders are received within 2 to 3 business days, even during the Holiday Season. The USPS does guarantee the delivery time but it is based on the criteria listed on their web site at www.USPS.com . Please refer to the USPS's web site for further details. Failure of the Post Office to deliver your package per their stated policy must be addressed by the customer with the USPS directly. Please keep a copy of your shipping information to provide the Post Office.

If your order is lost by the USPS, Personalized Productions will ship an identical replacement to the original mailing address. Refunds are not provided because of slow delivery or a lost delivery by the USPS. Since we use the USPS's delivery tracking system, we can not consider a package lost until the USPS fails to deliver the package for 30 days after the shipment date. Once a package is considered lost by the USPS, Personalized Productions will send an identical replacement at no additional cost to the customer.